Frequently Asked Questions

How does it work?

On our homepage, enter your claim code in the box provided in order to redeem your cinema voucher. It's that simple! Follow the process as instructed, your vouchers will then be sent to you straight away via email.

What are the dates for the HSBC Home & Away Rewards promotion?

The promotion opens on the 07th December 2022 and runs for 6 weeks. 

What cinemas are participating?

All ODEON Cinemas in the UK excluding Islington Luxe and Dine, ODEON Luxe Leicester Square and BFI IMAX. 

How long are my cinema voucher valid for?

You'll have until 30th April 2023 to use your vouchers, after this date unfortunately the vouchers will become invalid.

I'm having issues claiming my reward?

No worries, contact us at hsbc@wearespark.com with your claim code and we'll be happy to help.

Can I use the vouchers for any cinema?

Your codes are each valid for a standard 2D screening (in standard seats) at all ODEON Cinemas in the UK excluding Islington Luxe and Dine, ODEON Luxe Leicester Square and BFI IMAX. 

I've lost my cinema vouchers, help!

Simply contact us at hsbc@wearespark.com and we'll get these resent to you.

Where can I check the expiry date of my voucher code?

The expiry date of the voucher code is in the email you receive after you have redeemed. 

Can I use the gift card codes in other countries?

No. Your codes are valid for a standard 2D screening (in standard seats) at all ODEON Cinemas in the UK excluding Islington Luxe and Dine, ODEON Luxe Leicester Square and BFI IMAX.